Tired of the Marketing Hamster Wheel?
Transform Your Operations for Sustainable Competitive Advantage.
Business leaders today feel trapped in endless cycles of marketing spend and operational firefighting. They need someone who sees the big picture and builds systems that create lasting competitive advantages. That's my expertise. I'm Rebecca Marlor, a strategic operations and customer experience leader with 27+ years of transforming how businesses function.
I don't believe in endless campaigns that drain budgets or quick fixes that create more problems. Instead, I help organizations build operational excellence that drives sustainable growth through integrated systems that serve multiple functions.
Customer Experience Strategy & Digital Innovation
Architect user-centric journeys that reduce support costs, improve customer satisfaction, AND drive organic traffic - one solution serving multiple business functions
Cross-Functional Stakeholder Leadership
Align business units, technical teams, and external partners to ensure smooth delivery and adoption of complex transformation initiatives
Business Operations & Systems Integration
Design scalable operations that eliminate inefficiencies, integrate platforms, and create measurable cost reductions
Strategic Communication & Crisis Management
Manage high-stakes projects, politically sensitive communications, and organizational challenges with proven crisis leadership
The Result?
Organizations that operate efficiently while building lasting competitive advantages. They choose growth over constant firefighting.
Proven Business Impact. Real Results.
Operational excellence that delivers measurable outcomes:
92%
Cost Reduction
In processing operations while achieving 300% growth
$2B
Program Communications
Managed across complex government stakeholder networks
80%
Administrative Reduction
Through strategic digital transformation
300%
Digital Growth
With industry recognition and award-winning results
Ready to Transform Your Operations?
Let's discuss your business transformation needs.
1
Schedule Consultation
Take the first step toward operational excellence with a personalized strategy session.
2
View Portfolio
Explore past transformation projects and measurable business outcomes.
3
Executive Leadership
Available for executive leadership roles with transformation mandates and established team budgets.